Appointments

Please click here to watch this short video from NHS Wales about how GP access is changing.

Appointments can be requested via

• the askmyGP service Prebookable appointments only
• the telephone
• face to face at reception

APPOINTMENT SYSTEM 

How to make a routine appointment

• Phone 01792 653992 after 12pm to book routine appointment
• NHS app . Please ask staff for more details about registering (available from 14th March 2024)
• Please book routine appointment in advance for any non-urgent matters

Routine appointments

• Appointments are available up to 4-6 weeks in advance
• Web appointments available for booking online from April 2024 via NHS app
• Please book routine appointment in advance for any non-urgent matters

Urgent & Emergency Appointments

• We operate a telephone Triage System to ensure acutely unwell patients are assessed on the day by a clinician
• Our reception team will ask specific questions to patients requesting urgent on the day appointments, this enables the clinician team to assess the urgency and appropriate action required i.e. telephone call back or face to face consultation.

Reception staff are trained care navigators and can advise on alternative local services available i.e. Physio self-referral, Pharmacy, Minor ailments schemes, Mental Health, NHS 111, Social prescribing, Community coordinators, Details for all these local services are available on our surgery aa/webpage.

The practice offers all patients all patients a comprehensive and efficient service to ensure the correct treatment is offered by the healthcare professional the clinically appropriate timescale.

NHS Wales app 

• NHS Wales App is now available , this enables patients to book appointments /order repeat prescriptions/access health & care websites. We will shortly be advertising QR code.
• To register and access the app please click on the following link  Login screen (nhs.wales)

Ask My GP

Click Here for Help online with AskMyGP

Our askmyGP means that you can request help from the Practice without needing to phone in.

With askmyGP, you can

• You can message us from home
• We will book a routine pre bookable appointment
• You can let us know how and when it’s best to get back to you

OPENING HOURS

The telephone lines are open 0800 – 1830 on 01792 653992 for both sites.

St. Thomas Surgery is open from 0830 – 1830 Monday to Friday

West Cross Medical Centre is open from 0900 – 1800 Monday, Tuesday, Wednesday and Friday. West Cross Medical Centre closes at 1300 on a Thursday.

CONSULTATION TIMES

HOME VISITS

Patients requesting a home visit will be contacted by a senior doctor to assess the urgency of the situation and offer advice where needed.

Please contact the surgery before 10.30am to request a home visit. You will be asked for details of the problem to allow the doctor to assess the urgency of the request.

We do not consider lack of transport sufficient reason to request a home visit. The ability to properly assess and treat a patient in their own home is often impaired by the non-ideal clinical environment as well as a lack of equipment. It is often safer for a relative, friend or taxi to transport the patient to the surgery to attend an urgent appointment.

OUT OF HOURS

If you need to see a doctor between the hours of 6.30pm and 8.00am weekdays, Saturday, Sunday and up to 8.00am on Monday, please contact the out-of-hours service on telephone number 111. The number is free to call. You can also ring 111 if you need health information and advice.